Change Manager, Public Safety IT

Change Manager, Public Safety IT Salary up to 110,000 Commensurate with Experience Excellent Benefits Brooklyn, NY Job Description Manage and coordinate day to day changes within the Public Safety IT Organization, supporting the NYPD and FDNY E911 systems establish and run the Change Advisory Board (CAB) Develop and implement change management strategy Develop and implement internal and external procedures, policies and strategic change that are beneficial to the organization Apply a structured methodology and lead all change management activities Analyze the impact of change and prepare change management assessments and presentations for executives Identify, analyze, and prepare risk mitigation tactics Create actionable deliverables for the five communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan Support organizational design and definition of roles and responsibilities Coordinate efforts with other specialists and stakeholders Integrate change management activities into project plans evaluate and ensure user readiness Manage stakeholders relationships track, report and escalate issues define and measure success metrics and monitor change progress run audits for process improvements may serve as backup for other IT Service roles as needed Oversee special projects and initiatives as assigned. Preferred skills Strong understanding of change management as defined by the ITSMF industry via the ITIL V3 suite of processes hands on knowledge and experience in developing and implementing V3 ITIL processes Hands on experience in change management principles, methodologies and tools Hands on experience with the different inputoutput work flows between each ITIL module Proven ability to establish and maintain strong working relationships both internal and cross agencybusiness line, at all levels in an organization Hands on experience in Service delivery Strong Front Office Customer support skills Strong organizational skills, ability to prioritize Strong attention to detail while multi taking experienced team player with strong collaborative skills Strong technical understanding of new technology trends Strong conceptual understanding of technical understanding of datacenters, enterprise IT architectures, IP networking, local and wide area networks, routing, switching, load balancers, wireless, security, operating systems, data communications, network management, SANS, infrastructure (fiber and copper) ITIL V3 Certified Hands on experience with Enterprise IT Service Management systems such as BMC Remedy or HPs Service Manager Creative, innovative, flexible, resilient and a strategic thinker excellent communicator with active listening skills strong documentation skills confident ownershipcritical decision maker self-managing metrics data driven individual familiarity with project management approaches, tools and phases of the project lifecycle work experience with enterprise systems and networks work experience with politically charged environments. Qualification Requirements 1.BABS including 24 credits in the field of voice andor data telecommunications or related field and 4 years of related work experience where 18 months must have been in an executive, managerial, or administrative capacity. or 2. An Associates degree from an accredited college including or supplemented by 12 credits in the field and 5 yearsrsquo work experience as described in “1” above or 3. Education andor experience equivalent. NYC Residency is required within 90 days of appointment To Apply Click on the “Apply Now” button SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVALS Visit us at www.nyc.govDoITT httpwww.nyc.govDoITT The Department of Information Technology Telecommunications and the City of New York are equal opportunity employers. DoITT participates in E-Verify