Water Meter Infrastructure Technician

C ompany Background NECO is a rapidly growing company servicing local government and private water Utilities in the Advanced Meter Reading Systems industry.

NECO offers a wide array of products and services, including water meters, installation services, hardware repair, meter reading software, technical support, data analytics and data hosting to optimize water conservation and revenue generation.

Position Summary NECO is seeking a full-time position for an AMI Support Technician.

The Support Tech will coordinate and manage Fixed Network Infrastructure installations of multiple sites throughout Ohio and Kentucky regions and travel to all necessary locations per the position’s responsibilities.

The Support Tech will also perform onsite preventive maintenance, troubleshooting and repair of existing systems.

Primary Duties and Responsibilities Coordinate Field Project job sites audit and requisition materials, contractors in a timely manner for project startups.

Track and coordinate shipping and delivery of customer fixed network collectors with NECI|O Tech and Field team for proper inventory control and configuration for deployment.

Oversee, plan and execute the installation of coaxial cable, antennas, electrical and additional hardware infrastructure with NECO installation crew and or contractors.

Plan and purchase necessary assets, tools and equipment for site installations including cable and pole structures.

Work with each customer to identify utility owned site locations to expedite installation of infrastructure systems as well as work with customer on non-owned locations Rights of Use.

Assist Manufacturer during system installation with necessary information, aiding in propagation analysis and on location site surveys.

Complete all safety checklists when performing work.

Provides onsite support for hardware and basic networking problems and standard customer service-related issues that arise with fixed network systems in coordination and partnership with Tech Department.

Perform scheduled preventive maintenance for existing systems.

Communicate directly with customers via email and phone and remote sessions regarding installation coordination of implementations.

Assist customers in site asset identification and requirements.

Identify hardware and software problems for Fixed Network systems and recommend or apply the best possible solution for resolving the problem including backhaul, electrical and VSWR testing.

Conduct research on new technology as requested to stay current with any new releases and features of business operating systems and software utilized by the organization.

Document status and progress for assigned work in appropriate tracking software.

Responsible for conforming to and supporting policies, procedures and standards.

Compensation Starting wage is $45,000 per year (or more based off relevant experience, skills and training).

Additional Benefits Two weeks paid vacation Paid Training Medical Vehicle and Insurance expenses reimbursement Travel Expense Reimbursement Company Cell Phone Company Laptop Resume Send to bbeckernecowater.com All qualified applicants will receive consideration for this position without regard to race, color, religion, national origin, ancestry or sex.

Requirements Experience and Educational Requirements Some training/experience in fields such as project management, field services, technical or similar vocations generally obtained through completion of a four-year Bachelor’s Degree program, technical vocational training, or equivalent combination of experience and education.

Experience in a customer service and technical support Basic understanding and/or supporting PCs in a LAN environment a plus.

Basic knowledge of computers Electrical experience and aptitude .

Other requirements Basic technical knowledge of personal computer systems.

Ability to communicate effectively both orally and in writing, good interpersonal and non-verbal skills.

Pleasant and personable character.

Ability to explain technical terms and concepts to non-technical end users.

Ability to prioritize workload and consistently meet deadlines and adjust to changes.

Ability to adapt known and proven solutions to new or novel challenges.

Methodical approach to identifying and solving challenging customer problems Strong customer service skills and attention to detail.

Excellent organization and time management skills.

Ability to work independently with little to no direction Ability to pass background and driving record check