Veterans Preferred – Amazon Connect Architect

Military Veterans are Encouraged to Apply.

Job Summary : Cognizant Technology Solutions is looking for candidate with experience as Amazon Connect Architect with 10-15 years of experiences.

Location: Minneapolis,MN Duration: Full Time only
– “Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).” The annual salary for this position is between $[130K
– 140K] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Job Description and Qualifications include: (This is a hands-on development role) Required : Around 12-15 years of IT experience in customer service technologies including Contact center cloud-based Products, solution design and implementation.

Also experienced in omni-channel and AI/ML solutions Experience includes people and team management, enterprise architecture and technical leadership.

Experience with Conducting Cloud contact center solutions road map sessions with business leadership, vendor architecture and sales support Providing digital experience, business automation solutions using AI/ML as well as contact center technologies Managing software evaluations for cloud migrations for customer service channels Setting up pilots and POC for solution evaluations and further migration to production solutions Managing and leading technology mergers as a result of organizational acquisitions Providing technology architecture for contact center migration from on premise to cloud and managed several contact center technology projects from design and technology perspective.

Creating learning documents, best practices on AWS cloud solutions and working experience with AWS professional services.

Using agile methodologies (SAFe), have experience with waterfall as well Provided cost savings, solution optimization, process improvement for current organization and previous clients Suggested solutions like call back, hybrid EWT and managed for a successful implementation Lead operational automation for contact center management and monitoring Lead major technology transformations in contact center and AI/ML technologies Analyzed, lead and executed changes for MIPS reduction providing cost savings Lead efforts to achieve platform stability, resiliency and high availability Provided cost savings though infrastructure and server consolidation Provided solution optimization and process improvement with unique template IVR and interaction routing Six sigma yellow belt trained, green belt project in progress, cloud certified.

Banking, Insurance and Education/e-Learning domain experience Excellent analytical, communication (oral & written) and interpersonal skills Highly self-motivated, quick learner, team player, challenge seeker Good leadership and project execution skills, happy to mentor and share knowledge Help in design and implementation of AWS Cloud contact center solutions.

Work with customer IT Architecture team to design the end-to-end solution and provide technology guidance.

Implemented Genesys Speech Analytics on top of the Genesys Interaction Recording Platform Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of the solutions.

Must have handled at least contact center cloud migration projects in AWS environment and shuold have worked in on-premise contact center solutions.

project and with sizable team Genesys/Cisco/Avaya/Twilio/ contact ceter products knowledge and whole contact center domain knowledge.

Must have handled at least contact center cloud migration projects in AWS environment and shuold have worked in on-premise contact center solutions.

project and with sizable team Genesys/Cisco/Avaya/Twilio/ contact ceter products knowledge and whole contact center domain knowledge.

Education BS or MS in Computer Science or equivalent work experience Should be self-motivated, self-starter with clear communication skills who thrives working in a team environment EEO Statement & Accommodations Cognizant is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2cognizant.com with your request and contact information.

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us Cognizant.

IND123 CB Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Nov 09 2021 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference.

In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2cognizant.com with your request and contact information.