Salesforce Architect — Remote – US

TTEC is seeking a Salesforce Architect to join our Technology Services team.

This is a telecommuting opportunity with client site travel requirements.

Why choose TTEC to enhance and broaden your career?

We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.

Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

The Salesforce Architect is intended to be a Technical Lead in the CRM organization responsible for helping to grow and mature our Salesforce.com footprint as we seek to provide next generation CRM capabilities to our clients.

The architect will leverage their extensive experience on the Salesforce.com platform to help identify, define, and recommend technical solutions to solve complex business problems.

The architect will have a deep understanding of Salesforce.com best practices, strategies, design patterns and integration patterns.

The architect should demonstrate leadership capabilities, have the ability to influence direction and thrive in a dynamic work environment with geographically diverse teams.

The architect will provide technical thought leadership and work heavily with Management, Operations, Clients, Developers, Scrum Masters, and other Architects to successfully deliver multiple implementations.
**What you’ll be doing:**

– Ensure the quality of solutions and be responsible for architecting and documenting technical solutions based on client requirements and industry best practices.

– Provide guidance on technical architecture, integration, development, configuration, customization efforts for the team

– Mentor and coach technical and non-technical Salesforce.com team members

– Collaborate with others and have strong communication skills with the ability to communicate technical solutions to technical and business audience

– Ability to identify, build and integrate various technologies to provide client solutions and applications using SalesForce.com and other technologies

– Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.

– Attain quarterly and annual objectives assigned by management.

– Achieve and Maintain Service Cloud Consultant, Administrator and Developer Certifications