Salesforce Applications Architect

Description
TITLE: Salesforce Applications Architect
Purpose
The Salesforce Architect will oversee the Brand instance of Salesforce Service Cloud, Social, Einstein Analytics and Chat Bot. This lead should also be able to articulate impacts to/from integrated systems for any changes. Additionally, this person must come up with the overall vision Salesforce will fulfill in accordance to the call center roadmap and work with other information technology team members to execute a plan that turns that idea into a reality. This individual must have a well-developed business sense and can understand how a particular solution fits into the overall needs a company has. Must be an excellent communicator. In their efforts, this role will balance architectural concerns of the projects with the concerns of the enterprise.
Responsibilities

• Consistently demonstrate L Brands enterprise and functional competencies.
• Liaise with the business to understand the needs of business
• Liaise with other IT teams to design solution architecture for the business
• Ensure compliance to solution architectural design in the implementation of projects
• Provide architectural guidance to the team and render consulting and technical support services on project implementation to the project team
• Explain technical issues and IT solution strategies to stakeholders and other IT teams
• Responsible for understanding and leading integrations into Salesforce
• Able to analyze issues and triage to the appropriate development team when necessary
• Able to provide clear designs to the internal development team to support requirements.
• Capable of leading all troubleshooting activities to completion.
• Understand data mapping into and out of Salesforce in order to support functional business requirements for the project and for future business requirements
• Understands and can lead a team to execute changes needed in Salesforce
• Capable of making the necessary configuration changes to resolve issues
• Capable of leading through completion level 2 support items and engaging vendors for support as needed.
• Ability to query and analyze the data within Salesforce for troubleshooting purposes, or business questions around the functionality of the system
• Develop and keep accurate records of artifacts used, expected deliverables, and milestones achieved. Included in this, level 0,1,2 architecture diagrams, upgrade roadmap, data schemas, etc.
• Ensure that solution milestones are accomplished at the right time thru dependency calculating
• Ensure that solution architecture (software and programs) designed are in sync with business needs and hardware.
• Must have moderate understanding of multiple infrastructures. Oracle, DB2, SOA, etc..
• Review the proposal of vendors and suppliers to ensure that quality inputs are delivered at the least possible cost
• Identify and mitigate existing business risk or risks associated with solution architecture.
• Ability to work independently in a fast-paced environment with minimum oversight

Qualifications

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Category: Information Technology