Lead Systems Architect, – Remote

TTEC, the customer experience (CX) organization that powers the worlds greatest brands, is hiring an Engagement Lead to join the mission of transforming customer experience and bringing humanity to business.

This position will be helping clients achieve business transformation through process innovation.

What you’ll be doing:

the Lead System Architect provides architecture and design services to clients and ensures delivered solutions meet and perform to technical and functional specifications.

What skills you’ll bring

• 10+ years of experience with Pega solutions
• Hands on experience working as the Pega Lead System Architect for Pega Development project.
• Pega LSA certification preferred
• Experience leading skills for 10 to 15 members team
• Sound Pega Architecture Knowledge
• Experience in Design and class structure
• Experience on Activities, Flows Screen Flow, Tab Flow, Adding decision, sub
• flows & integration to Flow UIs rules, HarnessSections Portals Local Action, Flow Action Data, Transform Correspondence, Rule Inspector properties types validation rules
• Working knowledge on Reports ReportDefinition List and Summary View and
• Dashboard.
• Support Requirement gathering meetings with Business/Client
• Design the Architecture and data model for the Project
• Coordinate the Onsite-Offshore status calls
• Approve design for critical modules and prepare design documents
• Develop logically sound functionalities to suit the requirements
• Provide customers with the technical support during Testing or demos
• Review Code and provide suggestions for improvement
• Support team in all technical difficulties
• Perform Compliance review to maintain code quality
• Ability to travel up to 35%
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or equivalent professional experience

Who We Are

At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities.

Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other.

With 58,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business.

Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer simple, personal and exceptional.

Jump on board, join our journey, and take your career amazing places 

Compensation & Benefits

The anticipated starting salary for individuals expressing interest in this position is $150,000 to $175,000.

This position also is eligible to participate in a sales incentive plan. 

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

Why TTEC?

What We Offer

When you join TTEC, you become part of the family.

Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

Be Financially Sound

• We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
• Retirement plans
• Tuition reimbursement programs
• Financial wellness program

Be Developed

We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

• Mentorship programs
• Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
• Professional development courses in TTEC University
• Scholarship program and tuition reimbursement
• Visibility in our global career pathing and internal mobility opportunities

Be Healthy

We support healthy living and have the tools and resources to help you such as:

• It’s Ok, We’re All Human wellness program
• Wellness incentives
• Company health and wellness programs
• Dedicated health and wellness navigators and employee assistance programs
• Generous paid time off and other leave of absence programs

Be the Difference

You’ll have the opportunity to have a positive impact in your community:

• Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
• Our team helps fundraise and volunteer their time in their communities

“TTEC is proud to be an equal opportunity employer.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way..”