Infrastructure Engineer II

The Colleague Technology Services Desktop Engineering performs a critical role in defining and implementing the end user delivery strategy.

This role within the Colleague Technology Services department offers the opportunity to participate in the evolution of end user computing technology across the enterprise.

Collaborates and build of detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments; transitioning knowledge to infrastructure operations; and lead level 3 support.

The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing and maintaining a standard end user delivery model.

The Colleague Technology Desktop Engineering applies this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable and supportable.

Technology Scope of Position Technologies may include end user compute, collaboration & productivity, and directory services.

The focus of this role is operating systems, image, device management, group policies, browsers, printers and administrative scripting.

Solid knowledge of the following product space including Windows platform, MacOS, iOS, Android, PowerShell/VBScript, BlackBerry, JamF, Intune, and other MDM solutions Primary Responsibilities Build and maintain an Enterprise mobile device management program Configure MDM/MAM solutions for Bring Your Own and corporate devices Develop unique solutions for tablets, and phones in the banking and retail space Develop automate tools for information gathering and configuration changes to the mobile environment Provide guidance and recommendation for user and machine group policies Provide training and guidance for MacOS Work closely with Application teams to test and approve new software being added to devices Develop standards and create documentation for the use of mobile devices Participate in Beta programs for early releases of iOS, Android and MacOS Collaborate with the Colleague Technology architecture, engineering and risk to produce service design artifacts to ensure desired outcomes are met in the context of the overall business and technology strategic vision.

Closely partner with peers to ensure colleague experience and service design best practices are delivered across the plan/build/run/refresh/retire lifecycle.

Troubleshoot complex application issues within the end user environment Ability to occasionally work or assign work during nights/weekends during critical incidents or major project implementations Provide input and/or direct teammates handling critical incidents, outages and root cause analysis.

Maintain currency in end user market trends and participate in industry workgroups as needed.

Qualifications 5 to 10 years experience working on mobile technologies, implementing solutions and maintaining its currency Proficiency in mobile device management solutions, Intune, Blackberry, Mobileiron or Airwatch Proficiency on Android, MacOS and iOS platforms configurations Knowledge of mobile device across vendors such as Samsung, Microsoft, Apple Proven experience working on unique design for tablets in the retail space Proficiency using Apple Configurator and implementing solutions Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management Process oriented and can document work processes and workflows Able to succeed and integrate into a fast paced environment Knowledge on building and configuring SCCM/Intune, building task sequences and deployments Knowledge of O365 Conditional access fundamentals Basic code skills in one of the following languages PowerShell/VBScript/Python Able to speak and write English at a professional and technically proficient level including understanding of good documentation practices Basic knowledge of Agile ceremonies and experience working on an environment where Agile practices were implemented Applicable certifications in end user technology may include Microsoft, Apple, and Citrix.

Associates degree in IT or a STEM discipline.

10 years of computer systems experience Experience working on high regulated environment, financial, banking, healthcare is a plus Education, Certifications and/or Other Professional Credentials: Bachelors degree in engineering, IT, or related discipline Certification is a plus but not required Work Location Position is based in East Providence, Westwood with a Flex schedule Hours and Work Schedule Hours per Week: 40 Work Schedule: M-F Why Work for Us At Citizens, you”ll find a customer-centric culture built around helping our customers and giving back to our local communities.

When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A.

and each of its respective affiliates.by Jobble