Infrastructure Analyst

Infrastructure Analyst (Service Delivery & Transition)

Company Overview  

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider.

Through our culture of innovation, we inspire, build and deliver business results, from idea to outcome.  

Based in St.

Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector.

WWT is a $12 billion dollar privately held organization that employs more than 6,000 people and operates in more than 2.5+ million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world.

WWT is proud to announce that it has been named on the FORTUNE “100 Best Places to Work For®” list for the ninth consecutive year and was awarded for multiple categories on Glassdoor’s 2019 Employees’ Choice Awards, honoring the Best Places to Work. 

World Wide Technology Holding Co, LLC.

(WWT) has an opportunity available for an Infrastructure Analyst to support our client located in Hartford, CT

 

Job Title: Infrastructure Analyst (Service Design & Transition)

Duration: 6+ Months,

Location: Hartford, CT (On site)

 

Essential Requirements:

·      ITIL Foundation Certificate in IT Service Management

·      Experience in working with Third Party IT vendors

·      Comprehensive understanding of the IT Development lifecycle

·      Experience in using requirements gathering techniques and methods

·      Can demonstrate excellent communication skills; is a confident and articulate presenter to internal and external audiences, across levels, in person and over audio or video conference channels

·      Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies

·      Customer focused, with a demonstrable appreciation for user experience

·      Strong interpersonal skills, and able to establish credibility amongst business and IT stakeholders

·      Ability to work within a global team

·       Demonstrable experience in waterfall and/or agile project delivery methodology

Desirable Requirements:

·      Bachelor’s degree or equivalent 

·      Proven experience working with Service Now or similar ITSM tooling

·      Experience in Financial Services

·      Experience across the entire Service Management lifecycle

·      M&A integration and operational transformation experience

 

 

Duties and Responsibilities:  

 

·      Perform role of Service Design & Transition Specialist on projects.

·      Execute service design and service transition tasks on continual service improvement or ‘BAU’ projects.

·      Consistently deliver high quality service design and transition outputs.

·      Fully document all new services in a Service Definition. 

·      Work with ServiceNow team to ensure all new services are fully configured in the system, with requisite incident and request workflows implemented.

·      Track risks and issues over the project lifecycle and ensure all service stakeholders are kept up to date on the status.

·      Conduct service go-live calls to ensure that all service stakeholders sign off new services into production.

·      Monitor new services during the Early Life Support period to ensure successful transition into BAU support.

·      Build strong relationships within the Solution Delivery Centers and demonstrate the value of the Service Design & Transition process to encourage ongoing engagement with the team.

·      As a member of the Service Management & Colleague Services function, be an ambassador for Service Management and excellent customer service.

 

 Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled