Enterprise Architecture – Business Architecture – Senior Manager

Company Description

At Fannie Mae, futures are made.

The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans.

Every day offers compelling opportunities to modernize the nation’s housing finance system while being part of an inclusive team using new, emerging technologies.

Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

As a valued leader on our team, you will lead a team of architects responsible for solving Multifamily business needs and deliver success through empowerment and accountability by modeling, coaching and caring.

You Will

Define team objectives and outcomes.

Enable success across boundaries.

Help the team adapt and learn.
Attract and retain great people.

Know each individual’s capabilities and aspirations.

Invest in the growth of others.
Oversee processes for creating solutions with experience, design thinking, process-driven viewpoints and maintaining and/or updating existing blueprints and architectures.

THE IMPACT YOU WILL MAKE

Responsibilities

The Enterprise Architecture
– Business Architecture
– Senior Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities

Leading a team in delivering experience & design thinking outcomes that are compelling & help achieve product/service/technology strategies.
Leading customer research to produce personas analysis, customer journeys maps and information architecture frameworks.
Working with various stakeholders and initiative owners on research findings and defining proposed future state experiences, conceptual diagrams, wireframes, and prototypes.
Envisioning and designing a future state “north star” experience based on workshops and iterative customer inputs.

Designing, planning, and facilitating live and virtual Design Thinking workshops.
Driving design thinking strategy for the team while partnering with product management and initiative owners to define optimal customer and user experience.
Demonstrating experience with a wide variety of experience research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.).

Defines and optimizes those research methods at the team level (such as heuristics, focus groups, observational studies, or baseline studies) and applies the most effective combination for product/service research and design thinking recommendations.
Synthesize multiple sources of complex data to form aggregate insights enabling idea finding, problem definition, and opportunity finding for a product/service.
Design the architecture, interface, and interaction flow of products and experiences.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

6 years
Bachelor degree or equivalent

Desired Experiences

Minimum 7 years of experience in CX Design, qualitative research or similar fields.
Minimum 3 years experience leading an experience research, strategy and/or design organization(s).
Strong experience as a CX designer, including leading and ideally building successful CX Design organizations.
Substantial experience as a practitioner of experience research and design inclusive of non-digital touchpoints.
Strong knowledge of design systems, including design methodologies and tools.
Seasoned leadership skills, building and coaching a high-performing and highly engaged team.
Solid relationship management skills, with a particular focus on developing strong partnerships.
Experience of working in an agile, dynamic, and customer-centric environment.
Excellent communication, collaboration, presentation, and negotiation skills

Skills

Business Process Management including business process modeling, process design and implementation, etc.
Skilled in creating visual concepts, creating content, and editing content by hand or with the help with computer software to communicate ideas.
Experience helping an organization to plan and manage change in effort to meet strategic objectives.
Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
Experience identifying and selecting strategic options, and identifying resources to meet the defined objectives
Collective capabilities for leadership, including leading teams, giving feedback, facilitating meetings, and coaching and mentoring

Tools

Experience using SharePoint

Skilled in ARIS Express

Skilled in Visio

Experience using JIRA

Skilled in HOPEX

Additional Information

Job REF ID: REF8954W

The future is what you make it to be.

Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.