Director, Technical Architecture (Loyalty)

Director, Technical Architecture (Loyalty)
11030 Circle Point Rd, Westminster, CO 80020, USA Full-time
Company Description

Epsilon is the leader in outcome-based marketing.

We enable marketing that’s built on proof, not promises.

Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes.

Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI.

With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs.

Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world.

For more information, visit epsilon.com.

Follow us on Twitter at @EpsilonMktg.

Job Description

We’re leading our industry.

Epsilon is an all-encompassing global marketing innovator.

We wrote the book on database management, and now we’re writing the future of marketing.

We know that true connections create better results, so we work together to develop personalized marketing solutions for consumers.

Here, you’ll learn from the best in the business and grow in a team-oriented environment.

It’s all about the customer.

The PeopleCloud loyalty product along with the broader PeopleCloud suite of products help bring to life our client’s marketing objectives to increase brand engagement, drive personalization, and increase brand loyalty.

As Technical Architect, the incumbent will lead the design effort on a variety of projects in a highly collaborative, fast-paced environment.

Their role is to design innovative solutions to client problems.

They will work closely with client and internal teams consisting of product and marketing managers, user interaction designers, quality analysis team members and developers to produce client solutions and new product offerings.

The right candidate will have a proven record of accomplishment in sales support, leading, and delivering compelling digital solutions.

Candidates should have strong experience in managing complex application development projects involving database and digital technologies with external clients.

Candidates should have led multiple projects as an architect through scope/discovery, estimation, development, implementation, post deployment support with ability to influence solution design for the clients.

What you’ll do as a Loyalty Director, Technical Architecture:
Support RFP/RFI responses with effort estimation and technical representation using relevant tools and solid assumptions Deliver high level, proposed solution designs Lead client conversation on Epsilon product design and implementation
Design
Prepare gap analysis and detailed effort estimation for project planning based on documented business requirements Prepare module level design with specific features detailed out for implementation Define technical solution by understanding various functional and non-functional requirements which inform the technical architecture Research and propose cost effective solutions to address business challenges as needed
Product Implementation
Identify and design support for custom client needs (beyond product) and determine their potential as a standard product offering Support triage, create proof of concepts, explore alternate ways of executing the technical requirements (DevOps) Lead discussions related to contracted implementation by liaising with various stakeholders on the project Review significant low-level design documents to ensure consistency of the solution across workstreams.

Knowledge Management
Draft/review reusable solutions and contribute to building a standard solution framework Enable consistency of solutions across projects
Product Feedback/Roadmap planning
Participate as a mentor to architect product improvements
Manage Cross-Functional Teams
People management skills with the ability to provide thought leadership, coach, mentor and counsel as required
Soft Skills
Communicates effectively using written and verbal communications skills Process oriented
– excellent troubleshooting and people management skills in a client facing role.

Able to prioritize multiple activities under pressure while focused on getting results for the client.

Able to think creatively and possess strong motivational skills Demonstrates effective negotiation, leadership, and listening skills when working with internal and external stakeholders.

Self-starter, and able to work independently and with a strong initiative.

Thrives in a highly matrixed environment while managing multiple priorities simultaneously.

Technology experience (may include some or all of the following)

Qualifications
BS in Computer Science or related discipline or equivalent experience preferred 15 + years of experience in designing and implementing technology solutions.

10+ years of experience with .NET or Java software implementation from requirements through design, development, user acceptance, and post deployment is a strong plus Experience in Agile Program management is a strong plus Must have proven experience in leading large system integration efforts through completion Experience in managing global delivery team required Ability to communicate complex technical concepts to non-technical audiences Strong knowledge of marketing concepts will be a plus Experience integrating with industry standard Marketing Technology, such as Marketing Cloud and/or CRM / CDP systems Loyalty system experience (client or vendor side) highly preferred
Who are we a good fit for?

We didn’t become an industry leader through corporate stagnation.

We’re constantly changing, and we love working with people who share our adaptability and thirst for knowledge.

With new ideas flying around, we thrive on a collaborative spirit.

If you want to work for a company that encourages advancement, then come join us.

Apply now

We’re proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices.

We’ll never discriminate against anyone’s background or creed.

If you’re a forward-thinking team player, we want you to work for Epsilon.

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.

If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.

Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

Director, Technical Architecture (Loyalty)
11030 Circle Point Rd, Westminster, CO 80020, USA