Customer Success Architect

At Ping Identity, were changing the way people think about enterprise security technology.

With our innovative Identity Defined Security platform, were helping to build a borderless world where people have total freedom to work wherever and however they want.

Without friction.

Without fear.

We call this digital freedom.

And its not just something we provide our customers.

Its something that drives our company.

People dont come here to join a culture thats built on digital freedom.

They come to cultivate it.

Were headquartered in Denver, Colorado, and we have offices and employees around the globe.

And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100.

Because even in the most complex enterprise environments, security shouldnt be a source of anxiety.

It should be one of your greatest competitive advantages.

As a Customer Success Architect, you will work with clients to ensure that they are successful with Ping solutions.

You will report to the Lead Customer Success Architect for your region and be part of our Customer Care organization.

You will work with our Professional Services and Technical Support Teams to guarantee a clients journey from purchase to production is smooth, well managed and technically sound .

You will also monitor a clients ongoing health and establish a rhythm for client interactions that ensure each customer is optimized on their existing deployed solutions.

You will partner with the Customer Success Managers to ensure each customer is optimized on their existing deployed solutions.

Your job is to ensure that we bring value to our customers.

This is a field-based position. 

You Will:

• Provide clients with technical architecture recommendations for Ping solutions based on their identity and security needs
• Organize visibility into our product roadmap to help educate and engage customers
• Participate in the escalation and priority of support tickets created by clients in the program
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
• Manage ongoing customer needs effectively to promote high customer retention and loyalty.

You Have:

• Have at least 5 years enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
• Bachelors Degree in Computer Science or equivalent experience
• Experience with Web Application Servers such as (JBoss, WebSphere, WebLogic or Tomcat)
• A track record in managing relationships with large enterprise clients
• Experience with Java and knowledge of web technologies
• Background in one or more Identity Management disciplines, such as: Authentication, Authorization, Federation, and Access Management
• Requires minimal management attention—self-managed.
• Can travel to Denver HQ at least twice annually.
• Experience with SFDC or equivalent CRM systems

Desired Skills:

• Experience with Ping Identity solutions
• Experience with multiple operating systems
• General knowledge of network topologies and relate protocols like TCP/IP
• General knowledge of protocols such as SAML, OAuth, or OpenID Connect, LDAP, SQL

Our Benefits:

• Open PTO
• Parental Leave
• Free Healthcare Option
• 401(k) Match
• Generous Holiday Schedule
• Commuter Offset (Denver only)
• Education Reimbursement

Ping Identity is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.