Call Center Agent
Collabera
This is a Contract position in Tucson, AZ posted July 27, 2021.
Position Details: Industry: Banking Work Location: Charlotte, NC Job Title: Call Center Agent Duration: 6 months
– Onsite (Possible for full-time hire) Shift Duration: 2:30pm to 11pm OR 11:30am to 8pm – Monday through Friday 3:30pm to 12am on Saturday.
Sunday is off and 1 day during the week.
Job Description: Required Qualifications: 2 years of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center Day-to-Day: Provides an exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts.
Customer contact is made through inbound and/or outbound calling to complete investigation.
May also involve contacting third parties for research.
May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim.
Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses.
May be responsible for multiple claim types.
Training,Presentation,Typing, Communication,Customer service,call center,phone,inbound,outbound,typing,clerical,calling
