Senior UX Designer/Researcher

Company SummaryJoin a team that puts its People First Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.

They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists.

First American will always strive to be a great place to work, for all.

For more information, please visit SummaryAre you inspired by designing enterprise-grade applications that drive business impact to the tune of billions of dollars?

Do you want to leverage your design skills to help create products our customers love?

If you answered yes to any of these then you’ve got to check out the UX Designer role with First American.

First American is building a cutting edge, internal consulting team to grow our business through delighting our customers.

If you crave customer satisfaction, are lit up by technology, and live for transformation, this is the job for you.As a Senior UX Designer, you will own and drive the design for multiple products and platforms that support First American.

You will collaboratively work with Product and Engineering to create, refine, and explore ways in which business partners can create world-class title and escrow technology.

In a fast-paced, collaborative environment, you’ll drive UX design from early-stage concepts through final delivery and launch.

You’ll work closely with product management, engineering, and executive leadership across First American.

We are looking for a talented and experienced designer with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can translate business needs into fantastic customer-focused solutions.

Ideal candidates are self-starters who bring original ideas and fresh approaches to each project they work on.

They are responsive, flexible, and thrive in collaborative work environments.This position can be 100% remote.ResponsibilitiesLead end-to-end UX Design for multiple platforms and tools.Act as “go to” with in-depth knowledge of UI/UX best practices and standards.Conceptualize and iterate designs rapidly based on user feedbackCreate user flows, journey maps, wireframes, prototypes, high fidelity mockups, and detailed UI and visual design specifications to Product and Engineering teams, as well as business stakeholders and executive leadership.Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings.Create branding guidelines and design standardization across all of the team’s products.Incorporate customer feedback, technical constraints, and usability findings into the design.Facilitate and participate in design & co-creation workshopsDevelop and maintain detailed information architecture and design specifications.Performing metrics analysis post-launch to inform design/UX optimization efforts.Be resourceful and creative to overcome obstacles and turn challenges into opportunities.Basic Qualifications4 years of experience as a UX designer, interaction designer, or similar.Portfolio of work demonstrating breadth and depth in UX, interaction and visual design, that also tells a story that you are a deep design thinker.

This should also include the approach and process.Fluency in best practices for information architecture, interaction design, user-centered design and design-thinking methodologies.Expert in high-fidelity design and prototyping with Figma or equivalent.Experience working with design systems.Experience designing for complex web applications and digital products with multiple user touchpoints.Working knowledge in design for mobile and other devicesAbility to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment.Relentless desire for innovation while balancing user model with the implementation models.Solid written and verbal communication skills with the ability to present a strong rationale for design decisionsPreferred QualificationsBachelor’s degree in design, human-computer interaction (HCI), or equivalent professional experience.Experience designing for financial, B2B, or enterprise-level applications, highly preferredtechreferralLI-EL1First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work.

First American is committed to diversity and inclusion.

We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.