Senior Experience Design Researcher

FM Global is a leading property insurer of the world’s largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions.

FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength.

To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Our Experience Design group is a newly-formed team of 20 highly-experienced design professionals, spanning research, strategy, service, interaction, and interface design.

We are working with our internal partners to transform business across the enterprise and are well on our way to becoming a more responsive, human-centric organization.

Responsibilities: As a Senior Experience Design Researcher, you will: Lead and support experience design research, measurement and testing across complex and interrelated journeys Work with cross-functional teams to execute on research needed from discovery to launch and beyond Conduct end-to-end tactical and longitudinal research, communicate research findings, and work with cross-functional teams to ensure design and development strategy is based upon fact over assumption Work with research practice lead and other researchers to evolve our research practice and raise awareness for the value of research Be part of a team that believes their best work comes from strong collaboration and you’ll work with them to influence stakeholders, build rapport, and cultivate consensus for excellence Be a trusted design partner for your team, bringing Integrity and professionalism to every interaction and to every aspect of the work you do Qualifications: BA/BS in Graphic Design, Interaction Design, Industrial Design, Human-Computer Interaction, Information Science, Cognitive Science, Cultural Anthropology, Psychology, Behavioral Economics, a related field, or equivalent practical experience 5-7 years of experience with experience design research, strategy, service design, interaction design, and/or interface design — ideally in a large enterprise, preferably B2B.

Experience in Insurance and/or other Financial Services is a plus Ability to work with cross-functional teams to personally execute on end-to-end research needs (including user experience benchmarking and usability testing), from discovery to launch and beyond A working understanding of research methods including experimental design, generating research plans, defining and tracking experience metrics over time, data analyses (qual and quant), data synthesis, and coordinating work on multiple products Ability to identify what research is most appropriate for the situation and help define visions, roadmaps, and solutions based on human-centric insights, business viability, and overall feasibility Solid communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.

Experience working autonomously and collaboratively on complex and ambiguous endeavors Experience iteratively testing anything from paper prototypes through in-production solutions to inform and recommend better paths to pursue Ability to translate research findings into case studies, research reports and other compelling communications about the impact of research, measurement, and testing Strong Servant Leadership skills We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.