Message Center Operator

Employment Type: Full time Shift: Night Shift Description: Mercy Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators located at Mercy Medical Center is Springfield, MA.

Our vision is to provide state-of-the-art healthcare to those within our local communities, creating a positive impact for each individual that walks through our doors.

This person is responsible for relaying incoming and outgoing telephone calls and operates public address system as requested.

Identifies and responds to “code” situations.

Provides routine approved patient information to callers and refers other inquiries to supervisor.

Top Reasons to Work at Trinity Health of New England: Great benefits Health Insurance Coverage Competitive pay Work Hours/Shift: Full-Time, 30 hrs.

3rd Shift.

Weekend Rotation You Will Be Responsible For: Excellent Communicator: Operates communications application to page physicians, nurses and other hospital personnel upon request.

Technical Familiarity: Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing local and long distance calls.

Active Teamwork: Adheres to disaster, emergency, safety, and fire policies and procedures in response to alarms, notices, codes, STAT calls and so forth by notifying appropriate hospital personnel and specifying areas involved.

Exceptional Patient Care: Provides approved hospital and patient status information, as well as directory assistance for outside callers.

Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Requirements: High School Diploma or Equivalent One (1) year experience answering telephones as the primary job responsibility.

Telephone Message Center and/or Hospital Operator experience a plus.

Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.

Excellent listening, verbal and written communication skills.

Accurate typing and spelling skills mandatory.

Multi-lingual a plus.

Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel.

This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

About Trinity Health Of New England: Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care.

We aim to deliver top level care to increase our community’s overall health at lower costs.

While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Trinity Health Of New England benefits include health insurance, adoption assistance, tuition reimbursement, paid vacation, sick time, and professional advancement just to name a few.

Employees can also take advantage of extra benefits specific to each hospital.

Step up to your potential.

Write your story and apply today Trinity Health’s Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.

We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.