Audiovisual Technician

Audiovisual Technician Duties and Responsibilities: Installation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologies Integration and configuration of videoconferencing and A/V equipment with control systems Conduct onsite user and administrative training to customers on the operation of installed equipment, software and networks Integration, test, configuration and trouble-shooting of IP and ISDN networks in support of videoconferencing and A/V equipment Provide support to Helpdesk by trouble-shooting videoconferencing and A/V equipment and network issues through to resolution Conduct customer site surveys and provide sales engineering support Prepare detailed installation, trouble-ticket reports and maintenance of customer service profiles Requirements/Qualifications: InfoComm CTS certification and/or CTS-I certification At least 5 years of related experience in support and trouble-shooting products from major manufacturers in the following categories: Video, Audio, Display, Networking, Control Systems BA or BS degree desired and/or equivalent work experience Strong knowledge of videoconferencing systems required Demonstrated experience installing and configuring Polycom, Tandberg, Radvision and Codian MCUs, gateways, gatekeepers, and infrastructure hardware and software Knowledge and familiarity with the installation, configuration and trouble-shooting of control systems Certified Video Engineer (CVE) preferred Demonstrated knowledge of H.323, H.320 and SIP networks Working knowledge of videoconferencing standards VoIP and networking experience a plus Strong customer service and organizational skills Demonstrated ability to work independently and exercise good judgment CAD and Visio skills a plus Strong project management skills, detailed oriented and ability to handle multiple tasks Strong oral and written communication skills Solid problem solving and consultative skills in a fast paced environment