Work at Home Healthcare Customer Service Representative (Cresco)

GET TO KNOW ALORICA
At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and collections, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to provide collections/receivables management phone support for one or more clients at our contact center facility. In this role, you will be assisting customers with making outstanding payments for clients. You ll be acting as a consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options.
A strong relationship between our clients and their customers starts with you so only the awesome need apply!

KEY JOB RESPONSIBILITIES

• Handles various incoming and outgoing collections-focused phone calls
• Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
• Connects with existing and potential customers and aims to resolve inquiries related to receivables management
• Utilizes computer system to verify and document customer requests
• Talks to customers over the phone to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate

WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Flexible training schedules
• Medical and dental benefits
• Paid time off
• Paid holiday
• Retirement planning options (401(k))
• Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, collections, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best.
So what do you say? Ready to take the next step?

JOB REQUIREMENTS
Minimum Education and Experience:

• Previous customer service experience in a call center setting
• A GED/high school diploma is required
• High speed internet access of speeds of 10+ mbps download and 3+ mbps upload
• Ability to direct wire into your router (NO WIFI)
• High School Diploma or GED required; college degree preferred
• 1-2 years previous experience in a receivables management, collections and contact center environment, preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

Knowledge, Skills and Abilities:

• Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
• Knowledge of phone dialer functions and call campaigns
• Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
• Negotiation skills and assertiveness
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Patience/empathy
• Flexibility and versatility in problem analysis and resolution

WORKING CONDITIONS
Work Environment

• A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands
Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.
You ready? Let s do this.

Equal Opportunity Employer Veterans/Disabled

Job Type: Full-time

Work Location:

• Multiple locations

Work Remotely:

• Yes