Remote – Call Center Reps

TRC Staffing Services has partnered with Convergent Outsourcing to hire Full Time – Remote – Call Center Reps for their growing client.

We need 30 full time individuals who are ready to start on April 12th!

WHAT YOU’LL GET:
• Attendance + Performance Pay
• Training and Mentorship
• Great work environment
• Dependable schedule, 40+ hours per week
• ACA compliant medical benefits

WHAT WE WANT:
• Prior customer service experience (Call Center is NOT required)
• Prior call center experience is a plus
• High energy, self-motivated and a hunger to succeed
• Willing to go the extra mile to get the job done
• Professional Presentation Skills
• Flexibility to work assigned shift

TYPES OF PHONE CALLS THESE AGENTS TAKE:

• Process Service Orders
• Billing & Payment Questions: Taking payments, setting up payment arrangements, assisting customers with extending payment due dates, etc.
• All the calls that come to this team are high bill calls, agents must be both comfortable and able to work with customers who are struggling to pay their bill and work to find the best possible solution for both the customer and the company.
• Start, Stop, and Transfer service: Agents assist customers in starting service, transferring service from one home to another, and closing out service for a customer. On these calls our agents perform credit checks and setup deposit and start/stop dates.
• Outage calls: assisting customers with reporting outages in their area.
• General Customer Service

EDUCATION & EXPERIENCE:
• Qualified candidate must have a High School Diploma or GED.
• Previous customer service experience in a retail environment, Call Center or Collections environment, etc.

Additional Details:
• Pays $11.00 an hour + attendance and performance based bonuses

Schedule:

• Training will be 5 weeks
• Must be available between 6am-6pm (Central Standard), Monday – Friday
• Monday’s require a 10-12 hour shift.

Target Skill Sets: Retail, Hospitality, Call Center, Customer Service Agent, Collections, Retention, Sales, Customer Care, Food & Beverage.