Warehouse Customer Service Associate

Description:
Performs general warehouse duties and customer assistance as needed. General warehouse duties include pulling parts kits for assembly and fabrication teams, pulling customer orders, taking customer orders over the phone/ in person, helping put daily receiving deliveries away, and labeling inventory and putting away in correct location .

Performs all job responsibilities in a safe, timely and efficient manner.

Essential Duties and Responsibilities:
Shipping and Receiving

Load truck accurately and safely for customer deliveries.

Unload truck as needed for daily deliveries.

Maintain appropriate licensing, credentials and acceptable driving record. Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.

Fill customer orders by retrieving material from the warehouse and other locations.

Accurately Check in and put away material, verifying quantities and quality of received material.

Maintain clear isles and walkways. Ensure material is properly organized.

Assist in maintaining appearance of branch as needed. Clean warehouse, counter area, bathrooms, etc.

Know location of merchandise in warehouse. Keep material organized and put away.

Provide assistance at counter if needed. Assist customers, ask pertinent questions, provide information they may need. Place customer orders and keep track of order progress.

Continuously update product knowledge. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.

Participate in ongoing education and training as directed or desired.

Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.

Report back orders or discrepancies.

Perform cycle counts as required following through on discrepancies as needed.

Perform vehicle and/or forklift inspections as required, schedule routine or repair maintenance as needed. Maintain presentable truck appearance, cleaning as needed.

Assist in performance of year-end physical inventories for various branch locations.

Perform other responsibilities as directed.

Perform all duties in a safe and responsible manner, following all safety rules. Inform manager of any potentially hazardous conditions.

Benefits: Vacation, Medical, Dental, Vision, Life Insurance, 401K

. Requirements:
High school diploma or GED

Pass drug screening