User Support I

Overview:
JOIN OUR TEAM!

HERE ARE A FEW OF THE REASONS YOU WILL LOVE IT HERE

Generous Time Off
2 weeks of paid vacation (accrued per pay period)
6 scheduled paid holidays
3 floating paid holidays (pro-rated based on hire date)
40 hours of paid personal time (pro-rated based on hire date)
Additional time off benefits paid and/or unpaid may be available under applicable state regulations

100% Company paid coverage for
Short
– and Long-Term Disability Insurance
Life Insurance
Health Advocacy
Employee Assistance Program

Health Care Coverage
Coverage for medical, dental and vision starts the 1st of the month after 30 days
Generous Company contribution to Health Savings Account for enrollees in HSA qualified medical plan

Annual Merit Review Process
401K with a competitive company match percentage
Tuition Reimbursement Program
Employee Referral Program

The Service Desk technicians troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others.

The CPI Service Desk Technician focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction.

Responsibilities:
The Service Desk technician will perform a variety of activities in one or more of the following and/or related areas:
– Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Install, modify, and repair computer hardware and software.
Diagnose technical problems with networks, applications, and cloud systems.
Clearly, communicate the problem solving/support process with end users via a ticketing system.
Delegate and engage the appropriate resources to ensure issue resolution.

Pay range is $45,300 DOE
Qualifications:
Desired Skills:
Passion for enriching the lives of others through the resolution of end-user issues.
Customer-centric view on delivering service and support.
Experience as a help desk technician or customer support role.
A tech-savvy individual with a passion for life-long learning.
Clear communication skills.
Calm demeanor in times of high workload.
Requirements:
Excellent written and oral communication skills; comfortable presenting ideas and concepts
Ability to work independently and proactively
Excellent project management skills
Must be detail oriented and able to multi-task
Capable of thinking tactically and strategically
Strong ‘doer’ mentality; ability to drive ideas from concept to completion
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)

Education requirements:
High school diploma.

Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand.

CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance.

CPI has more than 20 years of experience in the payments market and is a trusted partner to financial institutions and payments services providers.

Serving customers from locations throughout the United States, CPI has a large network of high security facilities, each of which is certified by one or more of the payment brands: Visa, Mastercard®, American Express and Discover®.

Learn more at www.cpicardgroup.com.
The health and safety of our employees continues to be a top priority at CPI Card Group as we face the challenges associated with the COVID-19 pandemic.

Across our production and fulfillment facilities we have implemented procedures such as enhanced cleaning, daily temperature checks, social distancing measures, and required face masks for all individuals onsite in our facilities.

We also continue to monitor federal, state and local health and safety guidelines and requirements to adjust our procedures as necessary.

These are just a few examples of our commitment to the safety and health of our workplaces.
Benefits
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401K with a competitive company match percentage.
CPI is an EEO Employer.

A complete background including drug screen is contingent upon hire

#HP