UnitedHealth Group: Pharmacy Customer Service Representative – Jeffersonville, In

Welcome to one of the toughest and mostfulfilling ways to help people, including yourself.

We offer the latest tools,most intensive training program in the industry and nearly limitlessopportunities for advancement.

Join us and start doing your life’s best work.You’ve heard this all your life.

Trust matters.

Being trusted matters a lot.

Here atOptumRxwe’ve earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle.

Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers.

You’ll take as many as 50 70 calls per day from members who have questions about their prescriptions and you’ll use your personality and our tools to make each call successful.

This is no small opportunity.

This is where you can bring your compassion for others while building your career.This position is full time (40 hours / week) Monday Friday.

Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am 7:00pm).

It may be necessary, given the business need, to work occasional overtime.

Our office is located at1050Patrol Road, Jeffersonville,IN 47130.To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video:Http://uhg.Hr/pharmCSRvideoThis role is equally challenging and rewarding.

You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.Primary Responsibilities:Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiriesGuide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiriesAsk appropriate questions and listen actively while documenting required information in computer systemsIdentify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reordersMake outbound calls to customers on prescription orders and payment issuesYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher) or equivalent work experienceFamiliarity with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applicationsPreferred Qualifications:1 year of experience in a related environment (i.E.

office, administrative, clerical, customer service, etc.) using phones and computers as the primary job toolsSoft Skills:Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate mannerHelping create positive customer experiences for our members can drive your sense of impact and purpose.

Join us as we improve the lives of millions.

Learn more about how you can start doingyour life’s best work.SMCareerswith Optum.Here’s the idea.

We built an entire organization around one giant objective; make the health system work better for everyone.

So when it comes to how we usethe world’s large accumulation of health related information, or guide healthand lifestyle choices or manage pharmacy benefits for millions, our first goalis to leap beyond the status quo and uncover new ways to serve.

Optum, part ofthe UnitedHealth Group family of businesses, brings together some of thegreatest minds and most advanced ideas on where health care has to go in orderto reach its fullest potential.

For you, that means working on high performanceteams against sophisticated challenges that matter.

Optum, incredible ideas inone incredible company and a singular opportunity to do your life’s bestwork.SMDiversity creates a healthier atmosphere:UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employerand all qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, age, national origin, protected veteranstatus, disability status, sexual orientation, gender identity or expression,marital status, genetic information, or any other characteristic protected bylaw.UnitedHealth Group is a drug free workplace.Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, OptumRX, training class, customer service representative, customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound calls, Call CenterViewour Covid 19 Resources Page at: https://info.Uhg.Com/