UnitedHealth Group: Bilingual (Korean / English) Senior Customer Service Representative – Us Remote – $1000 Sign On Bonus For External Candidates

Welcome to one of the toughest and most fulfilling ways to help people, including yourself.

We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

Join us and start doingyour life’s best work.SM UnitedHealth Groupis working to create the health care system of tomorrow.

Already Fortune 5, we are totally focused on innovation and change.

We work a little harder.

We aim a little higher.

We expect more from ourselves and each other.

And at the end of the day, we’re doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we’re building a high-performance health care system that works better for more people in more ways than ever.

Now we’re looking to reinforce our team with people who are decisive, brilliant and built for speed.

TheBilingual (Korean / English)Senior Customer Service Representativeis responsible for handling all incoming Billing and Eligibility phone calls and for serving as the primary customer interface for departmental inquiries.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers.

Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S.

as you take on some tough challenges.Training will be conducted virtually from your home.*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.What we do defines who we are.

Take a deeper look at how we’re providing support during this global health crisis and search for a way you can get involved.

View our Covid-19 Resources Page at: https://info.Uhg.Com/ Primary Responsibilities: Ensures quality customer service for internal and external customers.

Responds to incoming customer service requests, both verbal and written (calls, emails, chats).

Identifies and assesses customers’ needs quickly and accurately.

Solves problems systematically, using sound business judgment.

Partners with other billing and eligibility department representatives to resolve complex customer service inquiries.

Monitors delegated customer service issues to ensure timely and accurate resolution.

Applies appropriate communication techniques when responding to customers, particularly in stressful situations.

Informs and educates new customers regarding billing / invoicing set up and billing/payment procedures.

Places outgoing phone calls to complete follow-up on customer service requests as necessary.

Responds to customer service inquiries in writing as necessary.

Processes member terminations (i.E.

phone disenrollment).

Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications.

Implements customer service strategies and recommends related improvements/enhancements.

Maintains timely, accurate documentation for all appropriate transactions Makes corrections and adjustments.

Consistently meets established productivity, schedule adherence, and quality standards.

Proactively seeks to further develop billing and accounts receivable competencies.

Keeps management abreast of all outstanding issues.

Adapts procedures, processes, and techniques to meet the more complex position requirements.

Participates in load balancing.

Addresses special (ad-hoc) projects as appropriate.

Seeks involvement in continuous quality improvement initiatives.

Ensures quality customer service for internal and external customers.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: High School Diploma / GED (or higher) Korean Bilingual Required 2+ years of customer service experience analyzing and solving customer problems 2+ years of basic proficiency with Windows PC applications which includes the ability to learn new and complex computer system applications (ability to navigate, open, create documents) Preferred Qualifications: Some College (or higher) Experience with UNET Experience with ISET 2+ years of customer service experience in a call center environment Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityUnitedHealth Group is an essential business.

The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place.

We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends.

At this time, 90% of our non clinical workforce transitioned to a work at home (remote) status.

We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we’ve taken to ensure employee well-being include: Transitioned our new hire training classes to be conducted virtuallyLaunched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging timeOnsite social distancing and increased sanitization measures for employees who have been welcomed back to our officesFully cover the COVID-19 healthcare costs for our employees Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.Unitedhealthgroup.Com/newsroom/addressing-covid.Html Helping create positive customer experiences for our members can drive your sense of impact and purpose.

Join us as we improve the lives of millions.

Learn more about how you can start doingyour life’s best work.SM Careers with UnitedHealthcare.

Let’s talk about opportunity.

Start with a Fortune 6 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution.

Now, add your energy, your passion for excellence, your near obsession with driving change for the better.

Get the picture?

UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they’re found across the globe.

We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none.

This is no small opportunity.

It’s where you can do your life’s best work.SM **PLEASE NOTE** The sign on bonus is only available to externalcandidates.

Candidates who are currently working for a UnitedHealth Group,UnitedHealthcare or related entity in a full time, part time, or per diem basis(” Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Optum, OptumRx, health care, healthcare, office, phone support, training class,work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately