Tripp Lite: Technical Product Support Specialist

Tripp Lite a leading provider of power protection products is looking for Technical Product Support Specialists with strong customer service skills and a technical aptitude to assist our customers via phone, email and chat.

This position will appeal to you if you are a Customer Service Professional with strong attention to detail, computer skills and a multi-tasker who loves interacting with clients and providing exceptional customer service!

The position identifies, researches, and resolves issues on a variety of technical issues relating the various Tripp Lite products.

The ideal candidate will have excellent communication skills and thrive in a team environment while still possessing initiative and drive.Calls range from basic and routine to moderately complex requiring long term troubleshooting and follow-up.

The Technical Product Support Representative will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources, or seeking assistance from senior staff.

Candidates must keep detailed records of inquiries, complaints, and comments, as well as actions taken using various technologies available.

Technical aptitude is essential.Job responsibilities:Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installationRespond to routine inquiries from customers about the technical aspects of our products and servicesMonitor and resolve recurring more complex problems to ensure ongoing customer satisfactionAccurately document service request activities and troubleshooting stepsTroubleshooting that will require hands-on workWill service different clients every dayProcess a high number of phones calls and/or emailsShows initiative and strong desire to growRequired Qualifications:Minimum 1 year customer service experience, Technical service is a PlusAbility to read and write clear and understandableGood problem solving & decision making skillsStrong Organizational skillsAbility to handle multiple tasks at a timeBasic proficiency with Windows operating systemBasic proficiency with Microsoft OfficeExhibits patience when assisting non-technical clientsCandidates must be service oriented, self-confident, and dependableSkills to question and assess customer’s situation and needsHigh School Diploma or GEDNot Necessary but a Plus:Electronics or Military Electronics Training a plusFamiliarity with electrical/electronic test equipment and fundamentalsSome Computer Science or Information Technology Class StudyKnowledge of Microsoft Operating systems and applicationsKnowledge of Linux operating systems