Transdev, Inc.: Reservationist
Transdev, Inc.
This is a Contract position in Louisville, OH posted June 8, 2020.
Job Description Overview The Reservationist is responsible for taking customer calls and schedules customer rides using a computerized scheduling system.
Creates daily manifests for drivers based on customer demands.
This position pays $15.00 per hour.
Responsibilities Answers customer calls and inputs all customer rides using a computerized scheduling system.
Enters new customer information or changes into the system.
Provides customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service related complaints.
Creates daily manifests for paratransit drivers based on customer demands.
Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
Maintains a clean and well-organized work area.
Other duties as required.
Qualifications Education, Licensing, and Certifications : High school diploma or equivalent, such as GED, required.
Experience, Skills, and Knowledge Required: 1 year or more of customer service experience preferred.
Ability to read, comprehend and understand maps.
Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.
Basic math, writing, and computer skills.
Ability to communicate via telephone with clear speech and a pleasant phone manner.
Travel requirement (as a percent):
