Total Quality Logistics (TQL): Bilingual Customer Service Representative

About the role:Is helping people while delivering top-notch customer service your why?

Then our Bilingual Logistics Support career could be just what you’re looking for.

As part of this team you’re the lifeline between our Sales department and transportation partners.

Our Logistics Support employees make us the most dependable third-party logistics company in the industry.What’s in it for you:Structured career paths with mentoring sessionsPaid relocation to Cincinnati, OHCompany events: patio & holiday parties, team outings4-week paid training program to set you up for successEducation reimbursement – up to $5,000401(k) with company matchHealth, dental, and vision coverageEmployee Referral bonusesContinued training for developmentWhat you’ll be doing:Handle high-volume inbound and outbound Spanish and English calls with an emphasis on customer serviceBe the link between transportation partners and our Sales departmentHelp resolve issues with constant professionalism and courtesyDocument and manage tasks in our systems to ensure great transportation experience for our customer’s freightWhat you need:Bilingual in Spanish and EnglishA passion for resolving problems that arise quicklyAbility to take ownership of responsibilities and see tasks through completionHall of Fame work ethic with history of excellent attendance and career drivenWe move fast, so you need to be able to adapt to ever-changing customer needs and team expectationsExcellent communication skills; ability to take controlof situations and troubleshoot problems that ariseAvailable to work holidays as neededTotal Quality Logistics is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.