TEKsystems: Isp Support Technician
TEKsystems
This is a Full-time position in Raleigh, NC posted January 4, 2022.
Description:Job DescriptionProvide world-class customer support for NRTC ISP partners.
Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies.
Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
This is a remote position but they are looking for people in the Raleigh, NC or Cedar Rapids, IA areas.Primary Responsibilities*Answer inbound technical support phone calls, chats and emails related to NRTCs ISP partners.*Consult with customers and provide additional solution in the form of up-selling NRTCs products and services.*Troubleshoot voice, data, video and connection issues for customers.*Identify, troubleshoot and assist customers with voice, data, video and connection issues.*Answer customer service related questions*Track and record each phone call and provide a detailed description of the call*Provide backup assistance for other Technical Support RepresentativesSkills:Windows 10, Windows 7, call center support, TroubleshootingTop Skills Details:Windows 10,Windows 7,call center support,TroubleshootingAdditional Skills & Qualifications:NRTC wants a group of 22 technicians to be LOCAL to either their (7) Cedar Rapids, IA, (7) Huntsville, AL or (8) Raleigh, NC centers.
Expectation is that training will be 100% remote.
LOCAL candidates will pick up equipment from NRTC the Friday before the project starts.
Training will start on 1/24Shifts will be a mixture of first and second shift hours.
All schedules after training require working on either a Saturday or a SundayExperience Level:Entry Level About TEKsystems: We’re partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That’s the power of true partnership.
TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
