Technology OpS Support Practitioner
eTeam Inc.
This is a Full-time position in Detroit, MI posted August 25, 2021.
Job DescriptionMain duties/responsibilities and any tools/technology needed for this role:o Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Work includes L1 and L2/ basic and intermediate level troubleshooting.
Desktop Support.
Active Directory account creation and management Office365 tenant administration Hardware setup and new hire onboarding Troubleshoot networking and application issues Ability to support remotelymust-have skills for this role:o Trouble shooting end users issues who are working remoteo Cisco VPN extensive knowledgeo Active Directory extensive knowledgeo Office365 tenant administrationo .Primary Skill Set for this role:o Trouble shooting end users issues who are working remoteo Cisco VPN extensive knowledgeo Active Directory extensive knowledgeo Office365 tenant administrationYears of experience required for each skill:o Trouble shooting end users issues who are working remote L5 5 Yearso Cisco VPN extensive knowledge L3 2 Yearso Active Directory extensive knowledge L5 5 Yearso Office365 tenant administration L2 1-2 yearsWhat are some nice-to-have skills đŸ˜® Familiarity in health careo Service now experience
