Technical Support Specialist (iOS)

BlueWave is hiring a remote Technical Support Specialist for a growing technology client HQ’d in Central Florida supporting iOS devices for enterprise and commercial clients.

The Technical Support Specialist will serve as a partner and general advisor to customers and will be responsible for maintaining excellent customer experience by providing timely and accurate troubleshooting for any issues.

Responsibilities: Work side-by-side with support and product teams to troubleshoot any issues Provide full support and troubleshooting of iOS, iPadOS and tvOS platform and devices through multiple channels (web-based ticketing system, phone, web conferencing, and help center content) Provide basic support and troubleshooting of macOS platform and devices through multiple channels (web-based ticketing system, phone, web conferencing, and help center content) Record, track and document communication and all actions taken with customers Investigate, test, and resolve technical support issues Identify and learn appropriate software and hardware used and supported by the organization Escalate issues or problems to the appropriate channel when needed Communicate and support feature updates and developments.

Any other tasks assigned by your supervisor from time to time