Technical Support Specialist

Job ID: 21089

Position Description:
We are Telular, a business unit of AMETEK and a technology leader in IoT solutions for the commercial telematics, security and home automation markets. For over thirty years we have made smarter connections for our customers. By combining wireless technologies, purpose-built devices, and SaaS commercial offerings, we’ve been a disruptive force in the IoT market.

We’re proud of our culture of innovation and dedication to customer success that has put us in a favorable growth position based on a large and loyal customer base and an ever-increasing number of applications for its solutions.

The Customer Service Representative is responsible for providing technical support for hardware and software applications to our SkyBitz Petroleum Logistics customers via the support portal, email and phone. You will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting.

We are looking for a dynamic individual with excellent communication skills and a background providing technical support for Hardware and Software platforms!

• Provide technical support and troubleshoot regarding:
o Connectivity and wireless signal issues
o Sensor, in Truck technology issues
o Product installation assistance
• Manage the Hardware RMA process for all customers
• Collaborate extensively with peers, members of the Customer Experience team and Engineering team
• Interact with customers and team members with professionalism and maturity
• Manage queue daily by prioritizing tickets, updating status, and documenting all action taken
• Perform special projects and other duties as assigned

Position Requirements:
• At least 2 years of experience in a customer support role
• Bachelor’s Degree with computer and/or electrical engineering knowledge preferred, or equivalent experience
• Proficient in various computer software applications (Excel, Word, Outlook, Access, SFDC & Great Plains)
• Demonstrated ability to research and resolve problems using a variety of resources and tools
• Strong verbal and written communication skills
• Must have good organization and documentation skills
• Ability to communicate effectively with internal and external customers
• Experience in wireless, chemical, diesel, propane or gasoline industries preferred

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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