Technical Support Specialist – Drivetrain

Description
As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, New Jersey.

The Technical Support Specialist – Drivetrain is responsible to provide first level technical support utilizing the Technical Hotline Support System or other means of communication to all BMW centers and MINI dealers. The incumbent will ensure that every BMW center and MINI dealer can provide the customers with the highest repair quality on their vehicles to get fixed right the first time. Guidance is provided by the Technical Hotline Specialist so that proper and most current BMW diagnostic and repair procedures are utilized.

The Technical Support Specialist – Drivetrain will provide an adequate and professional reply to TSARA cases from dealers after reading all the information provided and reviewing all the internal information and systems such as FASTA, Current Issues library, Service Information Bulletins, Warranty History, etc. This position will also provide repair instructions to dealers based on information provided Development and Engineering for every affected component

This role will initiate the escalation of cases to National Technical Support Engineers and/or Product Engineering as required in order to expedite the repairs of the vehicles to get diagnosed and repaired properly as required and will follow-up closely with TSEs and Product Engineers with the escalated cases as needed.

Join the team at BMW of North America and enjoy a high-performance employment package which includes:

• Company sponsored Medical, Dental & Vision Insurance.
• Employee car program.
• 401(k) Savings Plan.
• Retirement Income Account.

Qualifications and experience

• Bachelor’s Degree in engineering or equivalent Technical Support experience with BMW and MINI vehicles
• Minimum 3+ years in technical training and working experience as Master Technician level for BMW and MINI vehicles
• Complete ASE certification as per BMW training guidelines
• Blitz 3 certification if technical support is needed for PHEV and EV vehicles

BMW NA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.