Technical Support Specialist
FORCE America
This is a Full-time position in Boise, ID posted September 26, 2021.
Overview: PreCise MRM is seeking a Technical Support Specialist to work at our Meridian, ID location. The successful candidate will work onsite in our Boise, ID location to facilitate both hardware and software support of our AVL application suite. This role will be responsible for the direct phone and email support of customers and external facing sales representatives that support PreCise customers and partners. This role will also be responsible for writing and reviewing technical documentation, writing bug reports/feature requests and reviewing hardware/software changes prior to release.
Essential Responsibilities:
Work with customers’ technical staff to train, support, identify problems and develop solutions via email, phone and online webinars.
Manage the documentation of products and develop best practices for installation and use.
Make recommendations in regards to product functions/features to improve customer satisfaction and product performance.
Partner with Project Management, Service Delivery and Sales to build and strengthen client relationships.
Processing of quotes and sales orders for all PreCise related products and services.
Management of warranty returns – including repairs and replacements.
Configure, setup and test telematics equipment.
Provision and test hardware and software for customer orders.
Participate in projects, implementations, integrations.
Minimum Qualifications:
Bachelor’s degree or equivalent combination of years of experience and education.
3-5+ years of experience in customer service, technical support, hardware/software quality assurance or related college level coursework.
Excellent communication skills; written, verbal and presentation.
Operational understanding of browser-based web applications.
Basic understanding of GPS and related technologies.
Experience with HTML, Java script and batch or shell scripting.
Experience with automotive electronics, i.e.
basic wiring.
Experience working with hardware equipment applying firmware or scripts.
Advanced knowledge and troubleshooting skills relating to hardware, software, and applications.
Ability to multitask and maintain professional demeanor while handling complex issues.
Ability to follow instructions and complete assigned tasks on time.
Ability to communicate technical information and processes to customers in simple terms.
Proficient in MS Office applications.
