Technical Support Representative I

Genesis10 is currently seeking a Technical Support Representative I with our client in the SEO industry in their Austin, TX location.

This is a 12 month + contract position and a remote opportunity.

Description:
Seeking a Technical Support Representative to help our client staff a service desk that helps employees and multiple internal support teams that provide support services across the company.

These specialists will help provide first touch resolution and route requests to the appropriate support teams for further help.

Responsibilities:
Provide technical support for incoming tickets to service desk Triage ticket requests and solve the problem or route them to the appropriate teams for assistance Communicating with employees about their respective tickets Creating, updating, and closing out tickets with appropriate work history and tagging for valuable metrics and data for case history
Requirements:
General IT troubleshooting skills and the ability to identify the problem and solve it or escalate to the correct teams.

Customer service experience working over email, tickets, or video conferencing Strong verbal and written communication skills video conferencing Strong verbal and written communication skills Able to work as a W2 employee of Genesis10 (no Corp-to-Corp) Preferred Qualifications and Skills: 1 -3 years of experience in a large corporate IT environment Familiarity with Google Workspace (formerly GSuite) Chrome OS, MacOS, Windows, Linux troubleshooting experience
If you have the described qualifications and are interested in this exciting opportunity, please apply!About Genesis10: Genesis10 is a leading U.S.

business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.

If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.

Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.

We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project.

To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.

“Genesis10 is an Equal Opportunity Employer, M/F/D/V