Technical Support Representative

Technical Support Representative

Job Details:
The Technical Support Representative will be responsible for providing technical support to our customers throughout their lifecycle on our People Success Platform.

The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, loves troubleshooting technology, has very strong written and verbal communication skills and is obsessed with helping customers succeed in a fast-paced environment.

Responsibilities:
Primary point of contact for all customer support inquiries on our People Success Platform, ranging from basic log-in requests to complex data and integration questions
Prioritize and drive timely resolution of technical support tickets using Zendesk support center
Support Customer Success Managers and work on special projects to deliver value to our customers
Serve as a trusted advisor and partner, delivering best practices, guidance, and an empathetic ear
Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
Propose new ideas to continuously evolve the customer experience

Basic Qualifications:
Have 1+ years of experience in a customer facing support role

Preferred Qualifications:
Experience with Zendesk
Fast learner who can understand and articulate technology at any level
Excellent verbal and written communication skills
Self-motivated team player that has ideas on fresh new ways to exceed customer s expectations
Ability to multi-task and perform under pressure
Passionate about technology