Technical Support L3 Analyst (Information Technology)

Technical Support L3 Analyst (Information Technology) Technical Support L3 Analyst Position Description Mentor / lead a group of analysts who triage user issues Gain understanding across tools to guide and coach team on best practices on continuous improvement Complete ownership of workflow / process allocation for optimal delivery Perform technical troubleshooting on trickier issues in order to assist analyst team / engineering in solving them Identify top issue drivers and escalate to tool owners for proactive resolution Create / maintain process playbooks to scale the associated service model Performing impact and Root cause analysis Analyze issue trends & prepare summary for stakeholders Managing communication with partner team / stakeholder Skill/Experience/Education Required: 3-4 years of experience with SQL Scripting and 1-2 years’ experience in any programming language Degree in Computer Science / Engineering Ability to quickly learn, understand, and work with new emerging technologies, methodologies Ability to work individually and as part of a team with Meticulous attention to detail Preferred: Experience in Digital advertising, Customer management, Project management skills, Stakeholder management skills Should have demonstrated operational abilities to drive impact in a fast-paced environment while maintaining an eye for detail.

Effective communication skills, with the ability to provide updates to senior executive leadership.

Delivery-focused mindset, with the drive to solve complex problems through analytics and structured root cause problem-solving Demonstrated motivation and interest in making tools that work seamlessly for our sales representatives.

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.