Technical Support Engineer, Fluent in Japanese

**Are you excited by the prospect of working with prestigious global brands?****Do you enjoy working with customers to solve complex technical problems?****Join our prestigious technical support team**Akamai Technical Support are a dynamic and social team who take responsibility for delivering the best customer experience to strategic customer accounts across North America.

Working collaboratively on complex platforms to mitigate issue as quickly as possible, we thrive on solving problems and learning from each other.**Collaborate with the best known global brands**This is a highly strategic role in which you will be the first point of contact for the customer, solving complex technical issues.

Collaborating with a wide range of stakeholders to find the best solutions, you will also proactively review and mitigate risks, minimizing potential disruption for our top clients located in Japan.As a Technical Support Engineer II, you will be responsible for:+ Working independently with the customers to solve technical problems+ Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues+ Working closely with cross-functional teams to coordinate problem resolution+ Providing support for top commerce customers based in Japan.**Do what you love**To be successful in this role you will:+ Have a minimum 5 years of relevant experience and a Bachelor’s degree in Computer Science, MIS, Engineering, another related field or its equivalent.+ Have experience with web programming languages such as HTML, Java Script and ASP+ Enjoy the challenges working in DevOps environment with a focus on CLI and API+ Demonstrate a solid understanding of the internet and IP networks, DNS and routing as well as communication protocols such as HTTP, TCP or UDP+ Have experience providing technical solutions and support to enterprise Business-to-Business (B2B) customers+ Have ability to communicate professionally with customers and collaborate with internal stakeholders.+ Japanese language skills including reading and writing.We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.**Working with us**At Akamai, we’re curious, innovative, collaborative and tenacious.

We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.**Working for you**At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things.

Our benefit options are designed to meet your individual needs for today and in the future.

We provide benefits surrounding all aspects of your life:+ Your health+ Your finances+ Your family+ Your time at work+ Your time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.**About us**Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform.

Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.**Join us**Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients?

Come join us and grow with a team of people who will challenge and inspire you!Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.