Technical Support Analyst

International Risk Management Institute (IRMI),the premier provider of information, tools, education, and training for the risk management and insurance industry, is looking for a Technical Support Analyst in the North Dallas area.

You will primarily be responsible for providing technical support and assistance to clients via email, phone, and/or other remote methods, and assist System and Network Administrator with managing technology infrastructure.

Responsibilities:
Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction Document’s client interactions, including details of inquiries, complaints, comments, and actions taken Install and maintain IT equipment for new and current employees Assemble, configure, and maintain personal computers, tablets, and laptops Provide personal technical support for employees of IRMI, WebCE, and MindForge Install, patch, and deploy approved software used by the company Participate as member of the IT infrastructure team to test high availability and disaster recovery systems 3 times per year Update and maintain user assistance articles on Zendesk Create, configure, and manage Active Directory accounts, groups, and machines Provision Active Directory accounts

Education/Experience
High School diploma or general education degree (GED) required 0-1 year of general work experience
About the Company

IRMI is the premier authority and educator for risk management, insurance, and legal professionals.

IRMI simplifies the management of risk by publishing resources for technical content and providing continuing education, certifications, and conferences.

We offer an innovative, supportive, and stable work environment.

As an acknowledgement of our commitment to our employees, IRMI was named a Top 100 employer in Dallas for 2016 according to the Dallas Morning News.

IRMI has been in business for over 30 years and the average tenure of our employees is over 10 years of service!

For a glimpse of why our employees enjoy working at IRMI, please visit https://www.irmi.com/about/careers