Technical Support Analyst

The OpportunityWe’re looking for a Technical Support Analyst, working in the Oil & Gas industry in Oklahoma City, Oklahoma.

• ?Provides front line technical assistance to inte al Employees for all IT related issues.
• Assists users deskside, calls/chats and emails and documents work instructions and solutions provided to the user.
• Under general supervision, responds to and diagnoses moderately complex problems for enterprise-managed applications and systems and/or hardware, software, and network problems.
• Interacts with vendors and other functional teams in order to restore services and correct core problems.
• Handles and tracks routine incidents and problems escalated by the solutions center and provides resolutions.
• Configures and deploys hardware in accordance with agreed upon SLAs.
• Handles special projects as needed.