Technical Product Support Specialist

Description A fast-growing organization is seeking a Technical Support Specialist to join their team This role will mainly focus on providing technical support and troubleshooting for customers to install and troubleshoot a wide line of products. The ideal candidate would have at least 2 years of experience in a technical support or service role. They also must have the understanding to troubleshoot common household electrical systems. Strong written and verbal communication skills is a must as well. Primary Responsibilities Answer phone calls and respond to emails from distributors, dealers, OEM’s and end-use customers to assist in installation, configuration and troubleshooting Create application notes, diagnostic procedurestroubleshooting guides, and other resources to enable customers to operate, install, troubleshoot and service our products Assist with return material authorizations when troubleshooting leads to this determination Assist with other customer service and order management functions as necessary Other responsibilities include Help to monitor trends in product performance and customer satisfaction Provides technical assistance, expertise and feedback to internal customers Works cross-functionally across the organization to address customer technical issues (e.g. proposes product improvements, manufacturing process improvements, etc) Maintains database of customer inquiries, analyzes data and develops solutions to address significant and reoccurring issues Assists other team members and management to make continuous improvement within the customer service department Experience and Qualifications Minimum of 2 years of related experience in technical support, customer support, or service Minimum 2-year degree in an electricalelectronic technology or equivalent experience Ability to troubleshoot household electrical wiring and electrical systems Requires excellent verbal and written communications skills in English Working knowledge of common Microsoft applications (Word, Excel, Outlook) If interested, please email your resume to mailto Search in Percipio ManpowerGroup is an Equal Opportunity Employer (EOEAA) Search in Percipio