Technical Customer Support Engineer (Junior)

Apex Systems is for technical individuals who are eager to learn and grow in Columbus, Ohio. In these Junior Customer Support Engineer roles, you will have the opportunity to go through an extensive training program which will help expedite your growth and long-term success with the company. 

Duration: Contract-to-Hire 

In this role you will:

• Provide technical support and troubleshooting for Software’s clients via telephone, email, and web conferencing
• Proactively stay up to date with all the latest technologies concerning products and the underlying technologies
• Research and troubleshoot customer problems and inquiries
• Update and work assigned cases in a timely manner
• Maintain strong customer rapport and excellent, timely communication
• Contribute to documentation to build knowledge base

Technical Skills Required

• Technical degree and basic technical troubleshooting experience 
• Strong customer service skills
• Analytical troubleshooting and problem resolution skills
• Excellent communications skills (verbal and written)
• Eager to learn in a team-oriented environment 
• Ability to operate effectively in stressful situations
• Creativity and perseverance for solving problems
• Ability to collaborate in the work environment for team success
• Basic understanding of: 
  • Windows OS 2008(r2)/2012(r2)/2016/2019
  • Office 365 
  • Linux 
  • Active Directory
  • TCP/IP (firewalls configuration, NAT, connectivity troubleshooting)
  • Virtualization technologies; VMware ESX(i), MicrosoftHyper-V

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178