Technical Client Support Advisor

WHY DO WE LOVE COMING TO WORK EVERY DAY?With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers.We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers.Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results, develop and grow their careers.Success is what you do, success is what we achieve, together.The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.For more information, visit Finastra.comORACLE and UNIX Technical Support consultants required for vendor to the investment banking arena, to work on their highly technical application support desk. Providing support to many of the largest financial institutions across the world, the analyst will provide detailed communication back to the client and track the case through to its resolution. This will involve detailed investigation of application log files and database outputs, as well as understanding the operation of the code in conjunction with the developers. This position will provide candidates with excellent experience in the investment banking sector.Key Responsibilities:* Client facing role dealing with any problems incurred with production, development or UAT systems.* Administrating the open cases for all the banks, tracking responses and ensuring issues are prioritized correctly and resolved speedily.* Responsible for maintaining a good relationship with clients and maintaining weekly or monthly conference calls where necessary.* Issue investigation and resolution, including the identification of issues with code, documentation and user errors.* Providing on-site assistance to clients that require additional application training, system health checks, application installations or consultancy.* Opportunities to expand the role into implementation projects, sales support, consultancy/training provision and development.Essential Skills:* Excellent communication skills* Issue identification and troubleshooting* Strong Oracle / SQL knowledge* Ability to read code* UNIX, including scriptingDesirable Skills:* Application is built on C++, Java and Oracle Tuxedo, so this is an advantage* Knowledge of banking software, banking operations, foreign exchange, payments or CLS (Continuous Link Settlements) is useful, but not essentialWorking Hours:* 40 hours a weekThe above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.The Future is Collaborative. The Future is Open. The Future is Now.