Team Lead-Customer Service-U

About:Riversource Annuities and Insurance is a part of the Ameriprise family of brands that provides our clients access to solutions that create a road map for their future.

At Riversource we embrace an inclusive and collaborative culture that allows us to help others achieve their goals by providing compelling product solutions.

This includes insurance to prepare for and be protected during the unexpected, as well as annuities that will provide support through every stage of retirement planning such as asset accumulation, generating income, and leaving a legacy to loved ones or charity.

We celebrate the unique qualities and reward the contributions of our talented, passionate employees.

If youre motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Riversource.Ameriprise Financial is an equal opportunity employer.

We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Job Description:If you are not located close to a physical office, remote work is considered for qualified candidates.Provide day-to-day work direction and leadership for direct reports in order to drive customer-focused, world-class service solutions for advisors, clients, or relationship partners.

Develop and motivate a team, drive implementation of process improvements within a team, and ensure the maintenance of a high level of service for customers.

May assist in customer service initiatives or other business-driven projects.Responsibilities:Lead and coach direct reports, provide work direction and support to team on process or procedures related to transaction processing or customer service standards and techniques.Assist and coach direct reports in resolving complex or high priority service issues, or respond to and resolve such issues directly, as necessary.Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards.Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area.Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success.Required Qualifications:High school or equivalent degreePrevious experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations requiredPrior experience coaching or providing indirect leadership to others required.Strong organizational and communication skills required, including the ability to explain complex issues in a clear, understandable manner.Preferred Qualifications:Previous leadership experience preferredExperience with Ameriprise customer service procedures and policies preferred.22873BR