Systems Support Specialist

Design 1 Group, LLC is looking to hire a Systems Support Specialist, the individual will be responsible for

· Answering requests for software and hardware support throughout the company.

· Performing routine preventative maintenance on hardware systems and network equipment

· Will troubleshoot issues and find and implement fixes for those issues

– This will involve working with computers, phones, printers, and other digital systems.

· Install new software and connect new hardware to existing networks, update outdated software / hardware packages

· Setting up IPads and maintaining distribution logs

· Install and repair network cables

· Backup data files and information preventing loss during upgrades

· Train individuals on various software programs, hardware, and printers.

Skills and Qualifications

Time Management

· Must be able to work independently with little to no supervision.

· Must be motivated and work driven

Computer Skills

· Excellent computer skills are essential for this position, must have the ability to work with multiple computer programs. Prior experience in a call center is a plus.

Communication Skills

· Must have excellent communication skills, with the ability to listen to problems reported by users and be able to interpret what the user is relaying.

Problem Solving Skills

· Must be able to diagnose and repair problems with software, hardware, printers, and phone systems.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Design 1 Group, LLC currently follows all local state and federal guidlines

Education:

• High school or equivalent (Preferred)

Experience:

• Systems Support: 1 year (Required)

Work Location: One location