Support Technician II

Job DescriptionAs a Support Technician II you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine and non-routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support. As a member on this team you will install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform telecom moves, adds and changes for end users.Additional InformationApplicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.As of March 31, 2022, as a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.QualificationsBasic Qualifications* At least 4 years total combined higher education and related work experience, including:* At least 1 year of customer service, call center, hospitality and/or technical support work experience* At least 3 years of higher education and/or additional work experience directly related to the duties of the jobPreferred Qualifications* Associates degree (Higher Education, Higher National Diploma)* At least 1 year of operating systems support work experience* At least 1 year of office support, call center or phone support work experience* At least 1 year of end-user device support and troubleshooting work experience* CompTia A+ Certification and / or Microsoft Certifications* ITIL certificationExpectations* Willing to work additional or irregular hours as needed and allowed by local regulations* Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position* Perform other responsibilities as assigned