Support Specialist

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

 In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Support Specialist responsibilities include, but are not limited to, the following :

• Be proficient with all internal information systems and website
• Represent customer’s voice within our organization
• Handle all suggestions and complaints with intent to continually improve our level of service and customer experience
• Learn basic troubleshooting measures for most frequently used product applications
• Share our product portfolio and pricing options with customers to maximize cross-selling opportunities and customer benefits
• Recognize opportunity for and initiate change
• Support field sales representatives with customer opportunities
• Improve customer retention through value-added services, incentives, and proactive communication
• Create a superior customer experience with every customer, every time

Qualifications

The ideal candidate would possess :

• Computer proficiency: Microsoft Office Suite – particularly Excel and Outlook
• Professional verbal and written communication skills
• Detail-oriented multi-tasker
• Demonstration of sound judgment
• Ability to work under pressure, with deadlines, and prioritize

Qualifications

• High school diploma (Associates or Bachelor’s Degree in Life Science field (e.g. Biology); sufficient experience or demonstrated ability to learn technical concepts considered in lieu of 4 year degree)
• Customer service experience (1-2 years)
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is Full-Time, Monday-Friday 8am-5pm. Candidates currently living within the Louisville, KY territory are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Additional Information

Position is full-time, Monday – Friday 8 AM- 5:00 PM. Candidates currently living within a commutable distance of Louisville, KY are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.