Support Services Engineer with Security Clearance

R-00068979 Description Job Description: The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). As a Support Services Engineer you will provide daily support for deliverables and support functions.  This includes Change Management / Business Request Management / Service Now Admin / Remedy Admin / Deliverables Support, including SLA review / & HCAO Account Support Activities. Primary Responsibilities Tasks required: support daily, weekly, and monthly deliverables as needed by using the Service Now & Remedy ticketing systems amongst other reporting tools. * Daily/Weekly/Monthly ticketing reporting
* Including SLA review and reporting
Tasks required: support the SENS3 Business Request team with daily task that include but are not limited to: * Receive and process draft Business Requests (BRs) from Project Managers.
* Update BR tracking and coordinate with BR Stakeholders
Tasks required: support the SENS3 Change Management team with daily tasks that include but are not limited to: * Receive and process draft Change Requests (CRs) from SENS3 Engineers and Project Managers.
* Collaborate with sending teams or individuals to finalize CRs per standards that are established by System Owners, Security, and Classified Infrastructure Change Control Board (C-ICCB) policies.
* Submit CRs to the appropriate Security teams for review and assist in mitigating any discrepancy or additional details required by Security teams.
* Submit CRs to the C-ICCB for review and mitigate any findings identified by C-ICCB. 
* Provide necessary support for the weekly presentation of CRs to board members for final adjudication.
* Input and submit required documentation and approval verification into appropriate ticketing system, working the CR through the ticketing system workflow until closed.
* Provide for weekly, monthly, and ad hoc metrics and or reporting as requested by System Owners, SENS3, Security, and C-ICCB teams.
* Submit and process Emergency Break Fix (EBFs), Emergency Change Request (ECRs), and extensions as needed.
* Update and attach relevant documents within the Remedy ticketing systems.  Basic Qualifications * Hold an active TS/SCI Security Clearance * Proven experience with Change Management procedures, workflow and adjudication. * BS Degree and 2-4 years of prior relevant experience in Information Technology. * Proven ability to work directly with engineers and project managers. * Proven knowledge and experience in both Remedy and ServiceNow ticketing systems. * Strong experience with Microsoft Office products. * Proven ability to communicate professionally in both oral and written communication. * Proven ability to meet weekly deadlines, be organized, and extremely detail oriented. * Ability to be flexible to frequently changing deadlines and policies that occur within the Change Management adjudication process. Preferred Qualifications * Prior Enterprise Change Management experience within a Federal Contract. * Prior Remedy Admin/reporting experience within a Federal Contract. * Prior Service Now Admin/reporting experience within a Federal Contract Pay Range: