SupplyOne, Inc.: Customer Service Representative

SupplyOne is the leader in packaging solutions.

Excellence in distribution, manufacturing and service, along with a national presence is what sets us apart from our competition and affords our customers significant reductions in overall supply chain costs.The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first.

The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, support, problem-solving and relevant project information for their internal and external customers.The CSR is a highly valued team member that works with the Sales Team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.Key Duties:* Process and confirm orders and/or communicate what needs to be ordered, the day they are received* Answer phones in a timely manner and all emails by the end of the day* Monitor customer open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time* Serve as liaison with sales, purchasing, design, manufacturing and shipping* Facilitate new item set up* Maintain thorough customer records* Generate standard quotes within 24 48 hours of receipt* Assist with slow-moving inventory (up-selling)Requirements:* High school diploma/GED* 2-4 yrs.

Customer Service experience in a NON-call center and NON-retail environment* Strong organizational skills; ability to prioritize tasks* Demonstrated initiative in personal professional development* Basic math skills* Attention to detail and accuracy* Proficiency in MS Office including Excel, Word and Outlook* Ability to communicate effectively in writing, verbally over the phone, and in personJob Type: Full-timePay: $18.00 $22.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayCOVID-19 considerations:All visitors are required to complete a COVID health questionnaire and wear a mask when social distancing cannot be maintained.Work Location: One location