Supervisor – Customer Service

Job Summary:Directs, monitors, trains, and evaluates the daily work activities of a team of call center employees. Works one-on-one with employees and co-workers to maintain individual and team high performance levels and reach call center goals.Maintains high quality by working with Quality Assurance to improve employee performance. Provides positive leadership by example through demeanor, site floor awareness, and interaction with others. Completes forms and reports timely and accurately. Supervise representatives who answer inbound customer service emails/calls/chats throughout the nation and assist customers with accessible seating orders via the internet.* Work closely with Customer Service Manager to ensure productivity goals are met.* Work closely with the HR Department to effectively manage conduct/performance issues and coordinate internal hires into the Customer Service Department.* Handle urgent or escalated customer requests in a timely manner.* Other duties as assignedWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Requirements:* COVID-19 vaccination will be required for this position subject to legally valid exemptions.* High School Diploma or GED* Top notch communication skills to deal with a variety of personalities* Basic computer skills* We prefer at least one year of recent, continuous employment, in a customer service capacityPhysical Requirements:Ability to sit for extended periods and remain in a stationary position for more than 50% of the time, limited standing and walking throughout the day; uses hands and fingers to operate computers and office equipment, and heavy phone handling for up to 8 hours each day; must be able to talk on phone for long periods of time; exposed to office environment conditions with mid to high noise levels; may be required to occasionally lift up to 10 pounds.