Summer Openings: Customer Service Representative

**This is NOT a remote position – role would report to the Jenkintown office***

Rocksteady Promotions is a growing, privately owned Sales and Marketing company in the Jenkintown area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our customer service team! This is seasonal to a possible full-time position.

If you are a team player and sports enthusiast this is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services.

Responsibilities:

• Attracts potential customers by answering product and service questions

• Handling customer order related questions, inquiries, and complaints

• Recommends products that will meet customers’ needs

• Prepares product or service reports by collecting and analyzing customer information

• Contributes to team effort by accomplishing related results as needed

• Maintaining current knowledge of products offered

• Perform all other related duties as assigned

Job Requirements:

Requirements:

• Positive attitude and excellent communication skills

• Knowledge of principles and processes for providing excellent customer service.

• Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking

• High school diploma or equivalent

• Support company values and standards of integrity

• Excellent verbal and interpersonal skills with a high degree of professionalism

• Must be able to function as part of a team as well as independently