SPECTRUM: Technical Support, Customer Service Professionals

$18/hour to start with increase to $20/hour in early 2022Exceptional benefits including free Spectrum services and tuition reimbursement6-week comprehensive training program includes classroom and one-on-one mentoring Are you a problem solver?

Do you enjoy helping people?

Jumpstart your customer service career by joining Spectrums internet and voice repair call center in Canton, Ohio.

Our supportive, 6-week training program will prepare you and your classmates to troubleshoot internet and phone issues and fulfill our mission of keeping our Spectrum customers connected.

Our call center representatives enjoy flexible, consistent schedule options and have unlimited career advancement opportunities.

This is not a remote role, and will require in-person attendance in our call center.

At A GlanceFull-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment.

Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology.

Well help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues.

Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied.

Your attention to detail will be essential as you note actions taken and record customer service histories in full.

All of this helps to create and maintain positive customer experiences.

If youre ready to grow your skills, this is a role with a lot of potential.

What is the Internet/Voice Repair Representative role?It’s about building relationships and turning the knowledge you gain in training into customer service wins.

Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected.

You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.

If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track.

Understanding the products and your customers sense of urgency will help you create a satisfying customer experience.

It’s about learning and growingThis may be new for you, but the journey is all mapped out.

There’s a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum’s industry-leading Internet and Voice products and services in about a month.

After that, youll be ready to answer all kinds of technical questions, process orders, and more.

The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades.

Our dedicated mentor program and coaching line ensure you’re supported on calls.

One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to successWe believe the best people to lead are those who have been down the same road before.

Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee.

With well-established career paths across multiple lines of business, advancement is a very real and achievable goal.

Make your first move toward a long and rewarding career with Spectrum.

The benefits are clearIn addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What it takes to get startedThe minimum requirements for the Internet/Voice Representative are:Ability to read, write, speak and understand EnglishHigh School Diploma or GED Preferred QualificationsPreferred qualifications for the Internet/Voice Representative are:6 months or more customer service or related experience6 months or more of basic technical support experience6 months or more heavy volume phone experience6 months or more working with computers and multiple software applications Are you ready to join our team?Now that you know a little more about us, are you ready to apply?

Heads up!

There is a brief assessment in the application.

We recommend taking the assessment in a distraction-free environment.

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