SPECTRUM: Customer Service Representative – Video Repair $18-$18. 75/Hr

Spectrum is now hiring for Community Solutions Customer Service Representatives to join our fastest growing business unit!We are excited to announce our starting rate of pay for this role is $18.00/hour!

There is also a $0.75/hr shift differential for shifts starting on/after 11am!Start Date: September 10th and September 24th12 Weeks Paid Training!Shift after training: Evenings and weekend availability requiredThis is NOT a work from home position.

The position reports to our Buffalo, NY location.Complete your application and assessment below today to launch your career with Spectrum!We offer:Complimentary Cable (Includes HBO/premium channels), Internet and Phone Services where available6% dollar for dollar 401K match plus 3% into a Retirement Fund as well.Tuition Reimbursement up to $5,250 dollars a year!Free Parking at our Modern Call Center in Downtown Buffalo!JOB SUMMARYThe Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services.

The successful Community Solutions Representative will have an in-depth knowledge of the Company’s Bulk/MDU offerings, technical requirements and billing information.

The Community Solutions Representative will provide account management support in a manner consistent with Charter’s policies, procedures and quality standards.

Works under general supervision.MAJOR DUTIES AND RESPONSIBILITIESResponsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, mediation, enhancement, troubleshooting and, when required, de-activation.Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Video, Internet and Voice repairs by troubleshooting with customers to resolve difficult issue with video, data and phone services utilizing all available diagnostic tools and resourcesAssists field employees in setting up and authorizing customer accounts, schedules and cancels work orders for techniciansDemonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgencyWorks with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting proceduresAbility to perform other duties and/or projects as assignedREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeKnowledge of billing systems as well as troubleshooting for Video, Internet and VoiceExcellent verbal and written communication skillsComplex problem solving skillsStrong follow-up skills, accuracy and attention to detailExcellent customer service skills, including positive phone demeanorWorks various schedules including holidaysProficiency with PCs, Microsoft Office Suite and general intranet navigationEducationHigh school diploma or equivalentRelated Work ExperienceExperience working in cable operations and/or telecommunications call centerPREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to effectively train and offer guidance to other representativesRelated Work ExperiencePrevious customer service representative experienceWORKING CONDITIONSNormal office conditionsEOECharter Communications is an Equal Opportunity Employer Minority/Female/Veteran/DisabilityKeyword: hiremeJob Code : COP150285021 285021BRFor more information on Spectrum’s benefits, please click here.